A fun, highly participative and practical course designed to provide participants with the tools and skills necessary to become an outstanding coach. Coaching is the quickest and most effective method of developing staff and achieving the task at the same time. While many managers (and for that matter “professional coaches”) purport to coach, many in fact do everything but coach. Instead, they adopt various roles such as trainer, mentor, director or counsellor – not coaching. This challenging and engaging program reveals what true coaching actually is and provides the skills to seamlessly transition from other roles to coaching and back again.
In this program, participants will gain an appreciation of the key differences between managing and leading people through questions, rather than the traditional paradigm of providing answers. This is usually a very challenging yet liberating thought for participants, where they can break the shackles of feeling the need to have all the answers. They will learn the key skills of coaching to empower and skill others to take responsibility and accountability for their own sphere of influence.
- Coaching for High Performance context
- Hot Seat Coaching
- Qualities and skills of “best coaching” experiences
- Roles we play (partner, mentor, guide, manager, coach, etc)
- Definition of coaching
- Coaching self-assessment
- Removing blocks and interference
- Trust/Value/Tension – the difference between a friend, a coach and a micromanager.
- Continuum of ASK Vs TELL
- The power of questions
- Building rapport
- The value of intention in coaching
- Active and Deep Listening
- Solution Focused Coaching
- Providing effective feedback
- GROW model
- Upward/Downward laddering
- Dysfunctional Square – a model that helps building understanding of and strategies to coach/have conversations with people who exhibit the following behaviours: bully; victim; seducer and rescuer
- Transformational coaching